"Sorry, an error occurred while processing your request"

Access your ARGUS TV system from your web browser
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itm
Posts: 15
Joined: Fri Nov 27, 2015 6:35 pm

"Sorry, an error occurred while processing your request"

Post by itm » Fri Sep 09, 2016 11:13 pm

I use Argus TV infrequently, and am currently getting this error message whenever I try to access the web UI. I get the same message when I try to access any of the 6 menu items at the top. None of the logs in the Argus TV log folder seem to register any messages when I attempt to access the web UI.

In the absence of logs, any ideas what I can do to diagnose/resolve this?

itm
Posts: 15
Joined: Fri Nov 27, 2015 6:35 pm

Re: "Sorry, an error occurred while processing your request"

Post by itm » Fri Sep 09, 2016 11:13 pm

...sorry I should have said I'm running Argus TV on a Windows 7 machine, with plenty of RAM and HDD space free....

itm
Posts: 15
Joined: Fri Nov 27, 2015 6:35 pm

Re: "Sorry, an error occurred while processing your request"

Post by itm » Sat Sep 10, 2016 12:16 am

So if I try to access the web UI from the host machine I get more info:

Code: Select all

[NullReferenceException: Object reference not set to an instance of an object.]
   ArgusTV.ServiceProxy.RestProxyBase.CreateHttpClient() +34
   ArgusTV.ServiceProxy.CoreServiceProxy..ctor() +30
   ArgusTV.ServiceProxy.Proxies.get_CoreService() +83
   ArgusTV.UI.WebAccess.Controllers.ControllerBase.OnActionExecuted(ActionExecutedContext filterContext) +26
   System.Web.Mvc.Controller.System.Web.Mvc.IActionFilter.OnActionExecuted(ActionExecutedContext filterContext) +10
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +276
   System.Web.Mvc.<>c__DisplayClass17.<InvokeActionMethodWithFilters>b__14() +22
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters) +191
   System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName) +311
   System.Web.Mvc.Controller.ExecuteCore() +105
   System.Web.Mvc.ControllerBase.Execute(RequestContext requestContext) +88
   System.Web.Mvc.ControllerBase.System.Web.Mvc.IController.Execute(RequestContext requestContext) +10
   System.Web.Mvc.<>c__DisplayClassb.<BeginProcessRequest>b__5() +34
   System.Web.Mvc.Async.<>c__DisplayClass1.<MakeVoidDelegate>b__0() +19
   System.Web.Mvc.Async.<>c__DisplayClass8`1.<BeginSynchronous>b__7(IAsyncResult _) +10
   System.Web.Mvc.Async.WrappedAsyncResult`1.End() +55
   System.Web.Mvc.<>c__DisplayClasse.<EndProcessRequest>b__d() +31
   System.Web.Mvc.SecurityUtil.<GetCallInAppTrustThunk>b__0(Action f) +7
   System.Web.Mvc.SecurityUtil.ProcessInApplicationTrust(Action action) +23
   System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) +59
   System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result) +9
   System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +549
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +157

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